Refund policy

Last updated: July 2026

At FreshNest, we want you to love every purchase. If you're not completely satisfied, we're here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must:

• Be unused and in its original condition
• Be returned in its original packaging
• Include all original parts and accessories

To start a return, please contact us at freshnesthome88@gmail.com with your order number and reason for the return.

Please do not send items back without contacting us first.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number
• A brief description of the issue
• Clear photos of the item and packaging

We'll work with you to resolve the issue as quickly as possible, whether that means sending a replacement or issuing a refund.

Refunds

Once we receive and inspect your return, we'll notify you of the outcome.

If your refund is approved, it will be issued to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear.

Original shipping charges are non-refundable unless the return is due to our error or the item arrived damaged or defective.

Exchanges

We currently do not offer direct exchanges.

If you'd like a different item, please return your original purchase (if eligible) and place a new order.

Non-Returnable Items

The following items cannot be returned:

• Used or damaged items not caused by a manufacturing defect
• Gift cards
• Final sale items

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged, defective, or we shipped the wrong item.

For your protection, we recommend using a trackable shipping service when returning items.

Contact Us

If you have any questions about returns or refunds, we're happy to help.

Email: freshnesthome88@gmail.com