Shipping policy

Shipping Policy

Last updated: August 2026

Thank you for shopping with FreshNest Home. This Shipping Policy explains how we process and ship your orders, and what to expect regarding delivery times.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

During periods of high order volume (e.g. sales events or holidays), processing may take slightly longer. If there will be a significant delay to your order, we will notify you by email.

Shipping Times

Most of our products are shipped directly from our suppliers, including international suppliers, which means shipping times are typically longer than what you may experience with domestic retailers.

Estimated delivery times, from the date of shipment, are as follows:

Destination	Estimated Shipping Time
United States	10–20 business days

Please note: these are estimates, not guarantees. Shipping times can be affected by customs processing, local courier handoffs, weather, and other factors outside our control. Delivery to remote areas may take longer.

Because items ship internationally, your order may arrive in plain or unbranded packaging, and multi-item orders may arrive in separate packages, on separate dates, at no extra cost to you.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Please allow 2–5 business days for tracking information to update after you receive it, as it can take time for the carrier to scan the package into their system.

If your tracking number appears inactive after 5 business days, please contact us at freshnesthome88@gmail.com and we'll look into it for you.

Delays

If your order is taking significantly longer than the estimated delivery window above, please contact us. In line with applicable consumer protection regulations:

If we are unable to ship your order within the timeframe stated at checkout (or within 30 days if no timeframe was given), we will notify you of the delay.
You will have the option to consent to the new delivery date, cancel your order for a full refund, or accept substitution of a comparable item.
If we are unable to fulfill your order at all, you will be notified and automatically refunded.

Customs, Duties, and Taxes

For international shipments, your order may be subject to import duties, taxes, or customs fees imposed by your country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We have no control over these fees and cannot predict what they may be — we recommend checking with your local customs office if you're unsure.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at freshnesthome88@gmail.com — we will do our best to correct it before the order ships, but cannot guarantee changes once an order has been processed.

Lost or Stolen Packages

If tracking shows your package as delivered but you have not received it, please check with neighbors and your local carrier first, then contact us within 7 days so we can assist. FreshNest Home is not responsible for packages confirmed as delivered by the carrier but lost or stolen after delivery, but we're happy to help you file a claim with the carrier.